Shipping Policy
General Information
At Farasut, we are committed to providing you with high-quality medical wear and ensuring your shopping experience is seamless from start to finish.
Below you will find details regarding our shipping policy, including processing times, shipping options, and delivery times.
Processing Time
- Order Processing: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
- Order Confirmation: You will receive an order confirmation email once your order has been processed. This email will include your order number, details of the items ordered, and a tracking number once your order has been shipped.
Shipping Rates & Delivery Estimates
We offer various shipping options to meet your needs:
Domestic Shipping
- Standard Shipping:
- Cost: Free for orders over $100 in the US
- Delivery Time: 5-10 business days
- Expedited Shipping:
- Cost: Customized Price
- Delivery Time: 3-7 business days
- Overnight Shipping:
- Cost: Customized Price
- Delivery Time: 1-3 business day
International Shipping
- International Standard Shipping:
- Cost: Customized Price
- Delivery Time: 7-14 business days
- International Expedited Shipping:
- Cost: Customized Price
- Delivery Time: 3-7 business days
Note: Delivery times are estimates and may vary based on your location, weather conditions, and other unforeseen circumstances.
Shipment Confirmation & Order Tracking
- Shipment Confirmation: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
- Order Tracking: The tracking number will be active within 24 hours. You can track your order on our website or the carrier’s website.
Customs, Duties, and Taxes
- International Orders: Farasut is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- FaraSut is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our customer service team directly to file a claim.
- Save Packaging: Please save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages
- If your tracking information shows that your package was delivered but you have not received it, please contact us at sale@farasut.com. We will work with the carrier to resolve the issue.
Returns & Exchanges
For information about returns and exchanges, please refer to our link to return policy.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at:
Thank you for shopping with FaraSut. We appreciate your business and strive to provide you with the best service possible.
